We make 5 promises to our customers that we think reflect the quality of our accommodation. They won’t tell you how to survive Freshers’ Week, but they will give you a good indication of what to expect from our high standard of service.
If things break or go wrong in our buildings we’ll fix them quickly and cheerfully.
We’ll actively seek student involvement in our company through placements so we make sure our offer is being shaped by actual customers.
Upfront All Cost
We’ll be upfront about all the costs you’ll face to rent a room from us.
We know we can’t get everything right all of the time, so we will read and consider all of your suggestions on how to improve our service.
The people who work in your building have been hired for their integrity, friendliness and willingness to go that bit further.